Talgh - Retours et remboursements
REFUND AND RETURN POLICYLast updated: November 10, 2026.
Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.
DIGITAL GUIDES
This section applies to TALGH digital guides. The physical-product, hygiene, and shipping rules below do not apply to a digital guide.
For missing, unreadable, incorrect, or materially misdescribed files, duplicate charges, or cancellation and refund requests, contact hello@talgh.co with your order number. We will investigate and provide the remedy required by applicable law. Downloading the file does not waive mandatory consumer rights. No additional change-of-mind refund guarantee is offered for a correctly delivered guide, except where applicable law requires cancellation or a refund.
30-DAY GUARANTEE
This section applies to Talgh Essential and other physical products. If it is not right for you, email us within 30 days of the delivery date and we will refund the price you paid. The 30 days start on the delivery date, not the order date.
One refund per customer. The refund goes back to the original payment method only. Do not mail the product back unless we ask you to.
CANCEL BEFORE IT SHIPS
You may cancel an order any time before it ships, for a full refund of the amount you paid, including shipping and applicable tax. Email hello@talgh.co with your order number.
SHIPPING DELAYS
If we cannot ship an order within 3 business days, we will email you with an updated estimate and the option to consent to the delay or cancel for a full refund. If you do not consent where consent is required, we will cancel and promptly refund the unshipped order.
PERSONAL-CARE RETURNS
We do not accept unsolicited returns or exchanges of opened, used, or unsealed personal-care products. The 30-day guarantee is a refund by email. It does not require you to send the product back. For any other return request, contact us before sending anything. This does not limit remedies for damaged, defective, incorrect, or materially misdescribed goods, or other rights required by law.
DAMAGED, DEFECTIVE, OR WRONG-ITEM SHIPMENTS
If your order arrives damaged, defective, incorrect, or materially misdescribed, email hello@talgh.co promptly with your order number, a description of the issue, and photos where available. We will investigate and provide a replacement or refund, including any remedy required by law. Do not return an item unless we provide instructions.
LOST-IN-TRANSIT SHIPMENTS
If your parcel appears lost, has not arrived, or tracking has not moved for 14 consecutive business days after dispatch, contact us at hello@talgh.co with your order number. We will investigate with the carrier and provide an appropriate remedy. If the package is confirmed lost, we will ship a replacement or refund the order. A delivery issue does not remove your statutory rights.
EXCHANGES
We do not offer exchanges. Cancel any time before the order ships, or use the 30-day guarantee after delivery.
HOW REFUNDS ARE PROCESSED
Approved refunds are issued to the original payment method within 10 business days of approval, and within applicable legal time limits. Your bank or payment provider may need additional time to display the credit. If more than 15 business days have passed since refund approval and the refund has not appeared, contact us at hello@talgh.co.
SHIPPING
See our Shipping Policy for shipping rates, geography, and fulfillment timing.
CONTACT
For any return, refund, or order question, contact us at hello@talgh.co.